Complaints
At Keylaw, client satisfaction and trust are at the core of our practice. We are committed to providing legal services with professionalism, respect, and care. If you have any concerns about your experience or the service you’ve received, we encourage you to let us know—we take all feedback seriously and are committed to resolving issues in a timely and fair manner.
How to Raise a Concern
If you are unhappy with any aspect of our service, we encourage you to:
Contact your lawyer directly. Often, concerns can be resolved quickly through a conversation.
If the issue persists, you may contact our managing lawyer or office manager by phone or email. We will listen to your concerns and work to understand the issue fully.
We aim to respond to all formal concerns within five business days and will work with you toward a fair resolution.
Our Commitment
We view feedback as an opportunity to improve our services. Whether it’s a misunderstanding, a communication issue, or something more serious, we’re here to address it with integrity and discretion. Our goal is always to find a solution that maintains your confidence in our firm.